Case Studies Available to Download for FREE. 
Dr. Gitlow provides a detailed set of case studies so you can understand exactly how his version of Six Sigma management operates at the project level.   

All case studies are sent via e-mail as PDF files. You will need Adobe Acrobat Reader 4.0 or higher to view the documents. Adobe Acrobat Reader can be downloaded for free.
(1) A DMAIC Case Study: 
Improving the “Research Request Process” in the Division of University Advancement at the University of Miami  by Richard Melnyck. (PDF file)

(2) A DMADV Case Study - Designing a Training Manual for the “Annual Fund Personal Solicitations” Porcess at the University of Miami  by Richard Melnyck (PDF File)

(3) Friedman, M. and Gitlow, H., “A Six Sigma Primer for CPAs,” The CPA Journal, Nov. 2002, vol. 72, no. 11, pp. 56-59.