Selected List of Books by Dr. Gitlow
Gitlow has authored or co-authored over a dozen books. A
selected list of his books relating to Six Sigma management
is listed below.
H. and Levine, D. (2004), Six Sigma for Green Belts and
Champions: Foundations, DMAIC, Tools and Methods, Cases and
Certification, Prentice-Hall Publishers (Saddle River, NJ).
This book contains coverage of the foundation of management
necessary for professional Six Sigma®
includes how to deploy an organization’s mission statement
throughout an organization through a cascading and
interlocking system of key objectives and key indicators
called a dashboard and it is illustrated with many practical
and relevant examples. It presents a thorough and detailed
anatomy of the Six Sigma® improvement model,
called the DMAIC model.
DMAIC is an acronym for Define – Measure –
Analyze – Improve - Control.
The DMAIC model is well-tested vehicle for guiding an
improvement team through the maze of a complex process
improvement project. It integrates coverage of Six Sigma®
management with detailed coverage of those statistical
methods that are appropriate for Green Belt and Champion
certification. Each statistical method is explained and
applied to an example involving actual data in a quality
improvement context. Chapter appendices provide step-by-step
instructions for using Minitab Version 14 for the
statistical methods covered in each chapter. Two detailed
case studies are presented to enhance the reader’s
learning experience. Finally, it includes information on
Champion and Green Belt certification exams along with
sample test questions.
H., Levine, D., and Popovich, E. (2006), Design for Six
Sigma for Green Belts and Champions: Foundations, DMADV,
Tools and Methods, Cases and Certification, Prentice-Hall
Publishers (Saddle River, NJ).
companies increasingly recognize the immense value of Six
Sigma for their environments. But most Six Sigma books are
targeted at manufacturers, and don't reflect the unique
implementation challenges service companies face. Others do
focus on service industries, but fail to offer the
real-world detail implementers need. This book fills the
gap. Using its practical, start-to-finish guidance, service
company teams can utilize Six Sigma to rapidly innovate new
processes, improve existing processes, and drive powerful
bottom-line benefits. The authors systematically introduce
the management foundation required to implement Six Sigma
successfully, showing how to use dashboards to align entire
organizations behind key objectives. Readers will discover
how to overcome project barriers, lead teams to achieve
results in shorter time frames, and present projects to
executives concisely and effectively. This book thoroughly
covers every stage of the DMADV Design for Six Sigma®
Management improvement model: Define, Measure, Analyze,
Design, and Verify/Validate. (Those familiar with
conventional Six Sigma may best understand DMADV as the
equivalent of DMAIC for new process design.) The authors
also offer clear, accessible explanations of the statistical
methods needed by Champions and Green Belts -- illuminating
each method with an example utilizing actual process design
or redesign data. Outputs from Minitab, JMP, and SigmaFlow
are illustrated and provided on CD-ROM.
H., Oppenheim, A., Oppenheim, R., and Levine, D. (2004),
Quality Management, Richard D.Irwin, Inc., (Homewood, IL),
Quality improvement is
recognized as an essential function in any successful
organization. Leading corporations have demonstrated that
improved quality raises profits, reduces costs, and provides
competitive advantage. Quality Management, 3/e, text
presents a comprehensive approach to quality improvement,
including Dr. W. Edwards Deming's philosophy of quality,
productivity, and competitive position, thorough coverage of
process improvement, Six Sigma, the DMAIC model, and much
more. The text is motivated by integrated quality
improvement stories, examples, and mini-case studies to help
students better understand the application and impact of
Quality Management and Improvement. The third edition
includes a major new section on quality administration.
Books by Dr. Gitlow
Quality Management Systems,
CRC Press LLC (Boca Raton, FL),
Quality Management Systems: A Practical Guide for
Improvement presents a model of Quality Management that
combines the theoretical base of Dr. W. Edwards Deming and
the practical techniques of the Japanese into a useful
application. The author provides a clear, step-by-step
method for putting Quality Management thinking into
practice. He gives a concise explanation of Deming's theory
of management. With this book the reader gets not only a
simple method for determining organizational readiness for
quality management, but one that resolves top management's
issues about it.
H., and Gitlow, S.,
Total Quality Management in Action,
Prentice-Hall, Inc. (Engelwood Cliffs, NJ),
266 pages, 1994.
This volume provides an exceptionally straightforward and
practical approach to the most commonly-asked questions in
relation to quality management: How do we start? How do we
do it? The authors provide insight and offer prescriptions
for starting and pursuing a quality management effort, using
a structured, systematic approach. The book features three
in-depth, real-world case studies of various types of
quality management in action.
H., and Process Management International, Planning for
Quality and Competitive Position,
Dow Jones/Irwin Publishers,
(Homewood, IL), 193 pages, 1990.
This book shows you how to use the Seven Management Tools to
gather and evaluate necessary input from employees,
customers, and suppliers, they are: Affinity diagrams,
Interrelationship diagraphs, Systematic diagram (Tree
diagram), Matrix diagram, Matrix data analysis, PDPC
analysis, and Arrow diagram. It shows you how to create and
implement a time-sequenced action plan to improve processes,
products, or services. These seven tools will become the
lumber, nails, and hammer you use to construct a sound,
flexible plan for the improvement and innovation of quality.
H. and Gitlow, S.,
The Deming Guide to Quality and Competitive Position,
Prentice-Hall, Inc., Englewood Cliffs, New Jersey, 1987, 15th printing.
This book is a practical how-to guide to improving quality,
productivity, and competitive position in any type of
organization. It is based on the philosophy of Dr. W.
Edwards Deming, the man largely responsible for the success
of Japanese industry. It is a clear, concise approach that
brings the methods of Dr. Deming to the reader in an
understandable form. Many examples are provided to make
learning the philosophy easier. The authors present Dr.
Deming’s 14 points for management, including questions for
self-examination, ideas for action, and potential pitfalls.
Also presented are labor’s corollary eleven points which
integrate management’s and labor’s efforts for
organizational health and prosperity.
H., and Oppenheim, R., STATCITY:
Understanding Statistics Through Realistic
Applications, Richard D. Irwin, Inc.,
Pub., second edition, 1986.
Stat City is a supplementary textbook which emphasizes the
interpretation and communication of statistics. The
objectives of Stat City are to provide readers with: (1)
complete statistical problems so that they can grasp the
totality of statistical studies. (2) unified statistical
problems; all problems in Stat City are related to the Stat
City data base are performed for Stat City interest groups,
and (3) a role model for the performance of statistical